Privacy Policy
1. Introduction
teguhad ("we", "us", "our") is committed to handling personal information with care and transparency. This Privacy Policy describes how we collect, use, share, and protect data when you interact with our website or engage our advisory services.
This policy applies to all personal data collected through our website at https://teguhad.pro and through our professional engagement processes. It is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
By using our website or submitting your details through our contact form, you acknowledge that you have read and understood this policy. Questions may be directed to [email protected].
2. Data We Collect
We collect personal data that you provide directly and data gathered automatically when you visit our site.
Information you provide:
- Name and contact details (email address, phone number)
- Business name and role, where provided in an enquiry
- Content of messages submitted through our contact form
- Information shared during engagement scoping conversations
Information collected automatically:
- IP address and general location data (city/region level)
- Browser type and operating system
- Pages visited, time spent, and navigation paths
- Referring website or search query (if available)
Legal basis for processing: We process personal data on the bases of your consent (for form submissions and optional cookies), legitimate interest (for website analytics and service improvement), and contractual necessity (for engaged clients).
Retention: Contact enquiry data is retained for up to 24 months. Client engagement data is retained for 7 years in line with professional advisory record-keeping standards in Malaysia.
3. How We Use Your Data
- Responding to enquiries submitted through our contact form
- Scoping, delivering, and following up on advisory engagements
- Sending service-related communications (not marketing, unless opted in)
- Improving our website and understanding how visitors use it
- Meeting legal or regulatory obligations applicable to our practice
We do not sell your personal data. We do not use your data for automated decision-making or profiling. We do not send unsolicited marketing communications; any service updates we send relate directly to an active or recently concluded engagement.
Third-party sharing: We may share data with service providers who support our operations (such as website hosting providers and analytics platforms) under appropriate data processing agreements. These providers are not permitted to use your data for their own purposes.
4. Data Protection Measures
- All website traffic is encrypted via HTTPS/TLS
- Access to personal data is restricted to staff with a direct operational need
- Internal systems are password-protected with access logging in place
- Our hosting provider maintains physical and network security controls
- In the event of a data breach affecting your personal information, we will notify you and the relevant authority as required under the PDPA
While we take reasonable steps to protect personal data, no internet-based system can be wholly secure. We encourage you to exercise care when sharing sensitive information online.
6. Your Rights Under the PDPA
Under Malaysia's Personal Data Protection Act 2010, you have the following rights in relation to your personal data:
- Right of access — request a copy of the personal data we hold about you
- Right to correction — request that inaccurate or incomplete data be corrected
- Right to withdraw consent — withdraw consent for processing at any time, without affecting lawfulness of prior processing
- Right to limit processing — request that we stop using your data for direct marketing purposes
- Right to inquiry — ask questions about how your data is handled
To exercise any of these rights, contact us at [email protected]. We aim to respond within 14 working days. If you believe your data protection rights have been infringed, you may lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia.
7. Third-Party Links
Our website may contain links to external websites or resources. We have no control over the content or privacy practices of those sites. Clicking a third-party link will take you away from our site, and we encourage you to review the privacy policies of any website you visit.
teguhad is not responsible for the data practices of third-party websites, even if accessed through a link on our site.
8. Children's Privacy
Our advisory services are directed at business professionals and organisations. We do not knowingly collect personal data from individuals under the age of 18. If you believe that we have inadvertently collected data from a minor, please contact us at [email protected] and we will take steps to delete that data.
9. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our data practices or applicable law. When we do, we will revise the "Last Updated" date at the top of this page. Material changes will be communicated more prominently where required by law.
Continued use of our website after updates are posted constitutes acceptance of the revised policy.
10. Contact Us
For data protection enquiries, access requests, or concerns about how we handle your personal information, please contact us:
Suite 12-05, Wisma Hamzah-Kwong Hing
1 Lebuh Ampang, 50100 Kuala Lumpur
Malaysia
[email protected]
+60 3-2071 8364